Return & Exchange Policy

At Jeanetics, we aim to provide clarity, fairness, and a smooth shopping experience. Please read the following policy carefully before placing your order.

Order & Delivery

• Orders are confirmed once successfully placed.
• Orders cannot be canceled or modified after confirmation.
• Estimated delivery time is 2–6 business days, excluding weekends and public holidays.
• Delivery timelines are estimates and may vary due to factors beyond our control.
• Delivery delays do not automatically qualify for refunds or exchanges.

Package Check

• Packages must not be opened upon delivery.
• Opening the package is considered acceptance of the order.
• Items must remain sealed, unused, unworn, and unwashed.
• Any issue must be reported within 7 days of delivery.
• Claims reported after 7 days will not be accepted.

Refunds

• Refund requests must be submitted within 7 days of delivery.
• Refunds are subject to internal review and approval.
• Approved refunds are processed within 7–10 business days.
• Refund requests that do not meet policy conditions may be declined.
• Customers must provide their order number and contact number when requesting a refund.

Exchanges

• Exchange requests must be submitted within 7 days of delivery.
• Exchanges are subject to item availability and approval.
• Approved exchanges are processed within 7–10 business days.
• Exchange eligibility is determined by Jeanetics.
• Customers must provide their order number and contact number when requesting an exchange.

Sale Items

Sale items are final and are not eligible for refund or exchange due to limited availability.

Product Care

• Items must be handled according to the provided care instructions.
• Damage caused by improper use or washing voids any refund or exchange eligibility.

By placing an order with Jeanetics, you confirm that you have read, understood, and agreed to this policy.